NEWS @AmericanAir left a customer on hold for six hours – @BostonDotCom

American Airlines released this statement following the claims:

“We apologize for the frustrating experience. It was a very challenging weekend due to extreme winter weather impacting the Dallas/Fort Worth area. American had more than 2,000 weather-related cancellations systemwide on Saturday and Sunday. We also had extended wait times in our reservations system and social media channels. We worked to re-accommodate customers as quickly as possible based on their individual travel plans”

FULL Boston.com STORY HERE