Perth Airport has been rated as one of the worst major airports in the country for quality of service in an Australian Competition and Consumer Commission (ACCC) report.
A number of services were rated as “poor”, including most indicators for its international terminal, such as check-in services, baggage processing and the availability of enclosed bridges connecting passengers from the terminal to the plane.
Perth Airport’s overall average quality of service rating dropped slightly but remained at “satisfactory”, equalling Melbourne’s Tullamarine airport.
Brisbane Airport was the only monitored airport to achieve an overall rating of “good”.
The ACCC also assessed Sydney’s Kingsford-Smith airport as part of its annual airport monitoring report for 2013-14.
Perth Airport’s chief executive, Bradley Geatches, said the facility needed to be judged in comparison to the nation’s other major airports.
“[The report] said the quality of service is satisfactory; it also highlights that passengers rated the airport as good,” he said.
“The report actually shows that with Sydney, Melbourne and Perth, there’s not much difference at all, with Brisbane being better than the three.
“That’s a more accurate portrayal of what the report is saying.
“We can shoot for the stars and have the best airport in the world, but we’ll have quite high airport charges flowing into fares.”
Mr Geatches said a $338 million project to accommodate Virgin Australia at the international terminal should be completed by the end of the year and would improve the passenger experiences.
“Our international terminal generally rated below what we would want it to be,” he said.
“That’s why most of the significant developments we have underway are focussed on that terminal.”