Aeroflot has become the first airline in Russia to provide real-time location information for all the baggage it handles, choosing SITA, the global IT provider, to deliver an end-to-end baggage tracking solution using its BagJourney system.
BagJourney allows Aeroflot to accurately track passengers’ bags at key points along their journey, including at check-in, loading onto the aircraft, transfer and arrival at the destination airport. BagJourney provides a precise picture of a bag’s location. It uses baggage data from 400-plus airports and 500 airlines that passes through SITA’s global, fully-managed baggage message and distribution service, BagMessage. This makes it possible for the airline to keep passengers informed about the status of their baggage or to quickly trace a bag if it does go missing. Aeroflot’s employees will also be able to provide customers with complete information on their baggage.
According to SITA’s 2017 Baggage Report, the rate of mishandled bags in 2016 was at a record-low of 5.73 bags per thousand passengers, down from a peak of 18.88 bags per thousand passengers in 2007. This improvement has been directly attributed to the use of technology to more efficiently and accurately manage baggage.
The rate is set to improve even further thanks to the International Air Transport Association’s (IATA) Resolution 753’s requirement for comprehensive baggage tracking which comes into effect in June 2018.