British Airways is suffering an IT system outage with difficulties to check in. BA is working to resolve the problem as quickly as possible.
British Airways apologise to customers who are facing some delays.
Passengers on social media reported long delays and flights by the IAG-owned airline being held on runways.
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- UPDATE 0800 UTC BA is aiming to operate the majority of services from Heathrow and a near normal schedule at Gatwick.
- UPDATE 0630 UTC British Airways repositioned some aircraft during the night to operate as much as scheduled flights today.
- UPDATE 0600 UTC Some of the IT systems have returned but there will be some knock-on disruption to schedules as aircraft and crews are out of position around the world.
- UPDATE 1528 UTC British Airways cancels all flights leaving from Heathrow and Gatwick Airports for the rest of the day.
- UPDATE 1230 UTC British Airways cancels all flights from London Heathrow and Gatwick Airports until 6pm.
- UPDATE 1225 UTC say that “there is no evidence of a cyber attack”.
British Airways statement
Following the major IT system failure experienced earlier today, with regret we have had to cancel all flights leaving from Heathrow and Gatwick for the rest of today, Saturday, May 27.
We are working hard to get our customers who were due to fly today onto the next available flights over the course of the rest of the weekend. Those unable to fly will be offered a full refund.
The system outage has also affected our call centres and our website but we will update customers as soon as we are able to.
Most long-haul flights due to land in London tomorrow (Sunday, May 28) are expected to arrive as normal, and we are working to restore our services from tomorrow, although some delays and disruption may continue into Sunday.