Adelaide travellers left high and dry when AirAsia X cancelled all its South Australian flights in January are still chasing refunds more than three months later.
The Malaysian-based budget airline cited a lack of profits for pulling out of the Adelaide to Kuala Lumpur route barely one year after commencing.
It made the announcement in December, promising pre-booked passengers either a timely refund within 14 days, credit for another flight, or the chance to be rerouted from Melbourne or Perth, provided the passenger made their way interstate at their own expense. Three months later and the airline’s Facebook page and a number of online forums have been littered with comments from irate people fed-up with ongoing “excuses” for failing to refund passengers.
|User Supplied (ABC)|