British Airways’ parent company says that human error caused an IT meltdown that left 75,000 passengers stranded over the Bank Holiday.

Willie Walsh. boss of IAG, said an electrical engineer disconnected a power supply, with the major damage caused when it was reconnected.

He said there would now be an independent investigation “to learn from the experience”.


He told reporters that the engineer was authorised to be in the data centre, but was not authorised “to do what he did”.

IAG has commissioned an “independent company to conduct a full investigation” into the IT crash and is “happy to disclose details” of its findings, Mr Walsh said. The name of the company involved had not been disclosed.

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