Nicole Harper, a nurse and mother of two from Kansas City, Missouri, said she was on a United flight returning home from Houston on April 10.

Harper suffers from an overactive bladder and told flight attendants she had to use the restroom, she said. When they told her to return to her seat, she said she tried to explain the urgency of the situation.

“I said ‘I’m going to need to use the restroom or I’m going to need a cup,'” Harper told NBC’s Kansas City affiliate. “[They] didn’t understand that I don’t have any control over the situation.”

That’s when Harper said the flight crew did something surprising: They handed her a cup.

Harper filed a complaint with United as soon as the plane landed, she said in a Facebook post. She has since also filed a complaint with the Department of Transportation.

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